A Just Eat alternative for your regular customers

The short version: don’t leave Just Eat to save on commission. Keep it for the customers who find you there, and give the people who order every week a direct way to reach you, on your own website and app, where the order and the customer relationship stay with you.

What Just Eat does well

It’s fair to start here. Just Eat is the best-known food delivery app in Ireland, and it brings you people who have never heard of your takeaway. It handles the app, the payments and, if you choose, the couriers. For a new restaurant, or one in a new area, that reach is hard to build any other way. Since October 2025, Just Eat Takeaway.com has been owned by Prosus.

What it costs

Just Eat doesn’t publish its Irish restaurant rates on a public page, so these are reported figures, checked on 6 October 2026:

For comparison, Uber Eats Ireland does publish its rates: 13% when you deliver or the customer collects, and 30% when Uber delivers. VAT at 23% normally sits on top of marketplace commission. If you’re not VAT-registered, 14% becomes roughly 17% of the order.

On a €25 order, 14% plus VAT is about €4.31. At 30% plus VAT, it’s about €9.23. Our Just Eat commission guide walks through the maths, and the commission calculator does it with your own numbers.

The contract

Just Eat’s restaurant agreement for Ireland isn’t published on its public site, so we can’t quote its term or notice period. Take out your own agreement and look for three things: the minimum term, how much notice you must give, and anything about promoting other ordering channels to Just Eat customers. Those decide how you plan the next steps.

When your own ordering site makes more sense

A direct channel isn’t a replacement for discovery. It’s for repeat orders. It tends to pay off when:

• a good share of your Just Eat orders come from the same local customers week after week;
• you already have drivers, or most orders are collection;
• you want the customer’s name and email, so you can tell them about a new dish or a quiet-night offer;
• you’d like your prices on your own site to stay the same as at the counter.

On OrdFox you get your own ordering site on your own domain, card payments into your own Stripe account, driver dispatch and live tracking for your drivers, and automatic customer messages (emails and notifications to your own customers; this is not Google or Meta ads management). The iOS app comes with the Professional plan, and Android is coming soon. Plans start from €45 a month billed annually (€59 monthly), ex. VAT, on a 12-month agreement; see pricing.

A quick check: if 100 of your weekly Just Eat orders come from regulars at €25 each, and Just Eat’s rate on them is around 14% plus VAT, that’s roughly €430 a week in commission and VAT on customers who already know you. Your own number will differ, so use your statement.

What OrdFox won’t do: it doesn’t bring you new customers the way a marketplace does, and it has no courier fleet. If Just Eat’s couriers do all your deliveries today, you’ll need your own drivers, or to start with collection.

How to switch (without switching off)

1. Work out your real rate. Add up last month’s commission, VAT and other fees on your Just Eat statement and divide by your Just Eat sales.
2. Set up your own ordering site next to Just Eat. Same menu, your own prices.
3. Point everything you own at it: shopfront, Google profile, Instagram and Facebook bios, and a QR card at the counter.
4. Give regulars a reason, like a welcome coupon or a loyalty offer for ordering direct.
5. Keep Just Eat running. Each regular who moves is an order where you keep the margin, and Just Eat keeps finding you new people.

If you’re comparing direct ordering providers rather than marketplaces, see OrdFox vs Flipdish and the GloriaFood comparison.